Description

We all encounter difficult people. Whether you are a supervisor, a customer service professional, or have a challenging co-worker, it's important to know how to rise above your initial emotional reaction and turn negative situations into positive outcomes. Topics include understanding why we label people as difficult, types of difficult people, tools and techniques for resolving issues, coping strategies for dealing with the effects of difficult people, and conflict management strategies.
Sara Johnson provides both a Supervision Certificate and a Leadership Certificate program, as well as customized training, for potential, new, and existing levels of management in an organization in Washington State. In addition, Sara is a Principal with the consulting group Executive Dynamics, conducting leadership, problem solving, and communication workshops, as well as many others, with numerous companies in the state. With a background in Psychology and Sociology from Oberlin College, and an MBA in Managerial Leadership and Small Group Dynamics from City University, Sara provides a wealth of knowledge to the participants of her interactive learning workshops.